He fosters a supportive team culture and envisions spending his career furthering the casino's reputation for providing unparalleled guest service. In his role, Shehadi oversees the day-to-day operations, working with team members throughout every department to ensure that all goals and needs are met. Shehadi has not only served in leadership roles throughout his career, but he is also educating future generations of industry professionals as an adjunct professor at University of Nevada, Las Vegas (UNLV). Those who want to learn more can read our review of each online casino or contact the site’s customer representatives themselves.Matthew Shehadi brings more than 20 years of experience in the gaming and hospitality industries to his role as general manager of The Queen Baton Rouge. The table below provides customer service information for dozens of the best online casinos.

Make the customer service rep’s job easier and your task will be easier.

Remain patient and follow-up any responses with further questions.

If you’re on a toll-free number or in a Live Chat, time is on your side.

Compromise or the appearance of compromise is often helpful.Don’t treat the dispute resolution as a zero-sum game.Ask questions and get additional information, this helps you gauge how helpful a staff member is.Don’t be provoked into an emotional response.3 Easy Steps to Solving Online Casino ComplaintsĪre you having problems while playing at an online casino? Follow these easy steps to help you solve any problems or issues that you may encounter when playing at an online casino: Whatever the question or concern you have, it’s important to have the person on the other end of the live chat, email, or phone provide helpful answers in a timely fashion. If any of those four elements are missing from the customer support staff, then your gaming experience may not be positive. Players might have all kinds of issues, concerns, or inquiries, so having a professional customer support staff is essential to providing a satisfactory playing experience.Ĭustomer representatives need to be knowledgeable, fluent, friendly, and helpful. Customer service is important, because it often improves a player’s gaming experience.

It is important to keep in mind that a good customer service and support system is needed in order for us to recommend the site. Online casinos customer service and support is one of the main points we highlight as a defining element when choosing a online casino to gamble.

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